Refund policy

Returns Policy

At Willocks Surf, we value your satisfaction with our products and are committed to adhering to the regulations set forth by the Australian Consumer Law. Please read our returns policy carefully to ensure a smooth return process.

Eligibility for Returns

Purchases from Willocks Surf are entitled to an exchange or credit note if they meet the following criteria:

Condition

The item must not have been worn, damaged, or washed. It should be in the same condition as when you received it.

Tags

All swing tags and garment tags must remain intact and attached to the item.

Proof of Purchase

You must provide proof of purchase, such as a receipt or order confirmation, for us to process your return.

Return Shipping

If your item meets the above conditions and you wish to make a return, please note that the cost of return shipping is the responsibility of the customer. You should send the item to the following address:

Willocks Surf

125 - 127 Marine Terrace

Geraldton 6530

Western Australia

**Process for Returns**

1. Ensure your item meets the eligibility criteria mentioned above.

2. Contact our customer support team via the contact us page or call our store on 08 9921 8623 to initiate the return process and receive further instructions.

3. Pack the item securely, including all original tags and proof of purchase.

4. Send the package to the provided address, using a reliable and trackable shipping service. We recommend retaining the tracking information for your reference.

**Exchange or Credit Note**

Upon receiving your return, our team will inspect the item to ensure it meets the eligibility criteria. Once approved, you can choose between an exchange for a different product or a credit note to be used for future purchases. The choice is yours!

Please allow us up to 5 business days to process your return and contact you with the next steps. We appreciate your understanding and patience.

At Willocks Surf, we aim to provide you with quality products and excellent customer service. If you have any questions or need further assistance regarding our returns policy, please don't hesitate to reach out to our customer support team.

Thank you for shopping with Willocks Surf, and we look forward to assisting you with your return if needed.