Frequently Asked Questions

Delivery times depend on your location and the products you order. Standard shipping for clothing and accessories usually takes 3–7 business days, while large items like surfboards and skateboards may take 7–14 business days. We ship all clothing via Australia Post and provide tracking numbers as soon as items are dispatched. Larger items such as surfboards and skateboards may be shipped via other trusted carriers.

We use trusted carriers to ensure your order arrives safely. You’ll receive a tracking number once your order ships, so you can monitor its progress online.

No, unfortunately we currently only ship domestically within Australia.

Orders can be modified or cancelled within 1–2 hours of purchase. After that, we begin processing immediately. Contact our customer service as soon as possible.

We accept returns within 30 days of purchase for most items, provided they are unused, all swing tags still attached, in original packaging, and accompanied by a receipt or proof of purchase for store credit. Please visit our Returns Policy page for more information.

Yes! Items in resalable condition can be exchanged for a different size, color, or product.

Contact our customer service team at returns@willockssurf.com to receive instructions for returning your items safely. Ensure items are securely packaged and include your receipt.

Swimwear and footwear must be returned unworn, unwashed, and with hygiene liners intact. Wetsuits can be returned or exchanged if unused and in original condition.

For standard returns, customers are responsible for return postage. Check our Returns page for detailed instructions on shipping and packaging.

Contact our customer support team at sales@willockssurf.com to receive information and shipping instructions. Ensure items are securely packaged to prevent damage in transit.

Warranty and care details for all products are available via the respective manufacturer's websites. We will assist with all warranty claims for items purchased in our stores!

We accept Visa, Mastercard, American Express, PayPal, Afterpay, Google Pay and Apple Pay.

Yes, gift cards and vouchers can be redeemed online. Check your voucher terms for specific conditions.

Yes! eGift Cards and Vouchers are available for purchase online and can be redeemed for products on our website or in store!

Afterpay allows you to split your purchase into 4 interest-free installments. Select Afterpay at checkout and follow the prompts to set up your payment plan.

Yes! Subscribe on our home page to receive exclusive deals and be notified of our sales!

Click and Collect is available at Willocks Surf, 125-127 Marine Terrace, Geraldton, Western Australia 6530

Choose Click and Collect at checkout. You’ll receive a notification when your order is ready for pickup. Bring your order confirmation and ID to collect.

Yes, provide a copy of the confirmation email and the ID of the person collecting.

We hold orders for 7 days after notification. If uncollected and we are unable to make contact with you, the order may be returned to stock or cancelled.

We provide size guides for all footwear and wetsuits. Check the product page to ensure correct sizing before purchase.

Yes! Our surf and skate experts are happy to provide personalized recommendations. Contact us via chat, email, or in-store for assistance.